FAQ

How long will my order take to arrive?

You can order an item in advance for delivery on a certain date for a birthday, wedding, anniversary or, have your order delivered as soon as possible.

How does my Balloon arrive?

Your Balloon will be wrapped, boxed and posted with your special message. Designs of balloons, boxes or any other components may vary from the picture shown and we reserve the right to substitute like for like items in the unlikely event that it is necessary.

How will my balloon be delivered?

All the prices quoted on the website include standard 1st class postage. We will despatch your Balloon the day before your requested delivery date and it is then in the hands of Royal Mail. They do not guarantee next day delivery on 1st Class post. Refunds for late delivery using 1st Class post are not available.

How far in advance do I need to book my delivery?

We strongly recommend that you book your delivery as early as possible as our manufacturing schedule fills up quickly and on rare occasions we do have to decline an order if our diary is full. For up to date availability click here

What other extras can I add to a balloon order?

Once you select an Balloon you will be shown a list of all the standard extra items that we offer. The items you select will be automatically added to your cart.

Can you add other gifts to a balloon order?

Yes, if you want something added that is not on our standard list of extras and it is something we can get we will include it with your balloon delivery. You will be charged for the price of the extra items and any additional postage costs due to increased weight.

Do you do bulk order and is there a discount for large orders?

We deal with a lot of events and our prices reflect the work we do. Drop us a line with your request and we can do you a personalised quote.

Can I email or phone in my order?

Yes, you can email us on info@balloonbaboon.co.uk or call 07969 767379

What payment methods does Balloon Baboon accept?

We accept payment by paypal. This is a safe and secure method of payment and you can pay via credit or debit card.

What if I want to return an item?

Due to the nature of the product we are unable to accept returns on the items purchased. Once a parcel leaves us we cannot be held responsible for any damage to the delivered item during transit.

Where do you ship to?

Unfortunately we are only able to ship to addresses within the UK